Return & Refund Policy
At VHN Sign, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a flexible return and refund policy outlined below.
1. Return Policy
- Return Timeframe: You have 30 days from the date you receive your item(s) to initiate a return.
- Condition: Items must be returned in their original condition, unused, and with all packaging materials.
- Return Process: To start a return, please contact us at email at support@vhnsign.store. We will guide you through the return process and provide a return shipping label if necessary.
2. Refund Policy
- Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refund Timeline: If your refund is approved, it will be processed within 5 business days. The refund will be automatically applied to your original method of payment.
- No Restocking Fee: We do not charge any restocking fees for returns.
- Non-Refundable Items: Customized or personalized items may not be eligible for a refund. Please contact us if you have questions about specific products.
3. Exchanges
- Exchange Policy: If you wish to exchange an item, the fastest way is to return the original item and place a new order for the item you want.
- Return & Repurchase: Once the return is accepted, you can proceed with making a separate purchase for the new item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at email at support@vhnsign.store. We will work with you to resolve the issue, either through a replacement or a refund.
5. Shipping
We offer fast and reliable shipping! Standard shipping within the USA is $7.95, and international shipping starts at $8.95.
6. Contact Us
If you have any questions or concerns about our return and refund process, don’t hesitate to reach out:
- Email: support@vhnsign.store
- Address: 916 North Ridgeway Avenue, Chicago, Illinois 60651, United States